Home // Frequently Asked Questions

climber

Trango FAQs

Shipping Information

How long before my order ships?

We process orders Monday through Friday only. Most orders received before 1:00 PM MT will be processed the same business day. Orders received after 1:00 PM MT will be processed the following business day. Orders placed Friday after 1:00 PM MT will be processed Monday. We strive to ship all in stock orders within 2-3 business days following processing.

What are your available shipping methods?

Shipping within the USA is through United Parcel Service (UPS). You have the option of selecting:

UPS Ground (1-6 business days)

UPS 2nd Day Air

UPS Next Day Air

To estimate shipping times for UPS Ground delivery go to the UPS delivery map at:http://www.ups.com/maps/results and choose ship FROM zip code 80027.

For shipping to PO Boxes or APO/FPO addresses please contact customer service at 800.860.3653 or info@trango.com

Payment Information

What forms of payment do you accept?

We accept two forms of payment on our website PayPal and Credit Card.

PayPal

If you choose PayPal as your payment method you will be transferred to PayPal.com to log into your PayPal account and choose your payment preferences. Once complete you will be redirected back to our encrypted SSL secured shopping cart to complete your purchase.

Credit Card

We accept Mastercard and Visa credit cards at this time. All of our credit card transactions are processed via encrypted SSL secured methods. We never see your full card number and we do not keep record of your card information. When you place your order, your card is pre-approved and your card issuer may place a hold on the funds in your account at their discretion. Your card will only be charged when the order ships and only for the items that ship.

Returns, Exchanges & Warranty

We are proud of the quality of our products. We would like to be able to accept anything that does not satisfy you, but the truth is we cannot always do that. The merchandise must be in new condition and still have all the tags and/or instructions attached. We accept returns of unused, like new products only within 30 days of receipt. Please use common sense when returning products. For warranty replacement inquiries, please email info@trango.com.

How do I return or exchange something?

Place the product back in the box with a copy of the packing slip and a note explaining the reason for the return. If you wish to exchange it for a different product please include the item, size, style or color you prefer to have. If the price is more expensive you will be contacted for your credit card information or you can include that in the return as well. Then ship your return to our Return Address listed below.

We recommend using UPS, USPS or FedEx for return shipments and choosing pertinent tracking and/or insurance options. Trango cannot be held responsible for returned items that do not reach our facility.

How long until I receive my refund?

Refunds to your credit card or PayPal account will be processed within 1 week of receipt of your return. Please be aware that your credit card issuer or PayPal may delay the availability of your funds at their discretion.

How do you handle Warranty Claims?

Warranties are handled on a case by case basis. Please contact info@trango.com or 800-860-3653 ext120 with your specific issue for review.

What is Trango’s Return Address?

Trango Climbing
Attn: Warranty/Returns Dept.
1215 Distel Dr. 
Unit B
Lafayette, CO 80026

Privacy Policy

What is your Privacy Policy?

Trango values its customers and respects their privacy. We collect customer information in an effort to improve our customers' shopping experience and to communicate with our customers about our products, services, contests and promotions. We recognize that we must maintain and use customer information responsibly. We do not sell or rent customer information to third parties.

As you browse www.trango.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with [company website]. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page (http://www.networkadvertising.org/choices/) to opt out of AdRoll and their partners’ targeted advertising.


If you have any concerns about your privacy, please contact info@trango.com or 800-860-3653 at any time. Please see our full privacy policy here.

close

Sign up and Send!

Take $5 off any purchase of $25 or more when you join our list.