How long before my order ships?
We process orders Monday through Friday only. Most orders received before 1:00 PM MT will be processed the same business day. Orders received after 1:00 PM MT will be processed the following business day. Orders placed Friday after 1:00 PM MT will be processed Monday. We strive to ship all in stock orders within 2-3 business days following processing.
What are your available shipping methods?
Shipping within the USA is through United Parcel Service (UPS). You have the option of selecting:
UPS Ground (1-6 business days)
UPS 2nd Day Air
UPS Next Day Air
To estimate shipping times for UPS Ground delivery go to the UPS delivery map at: https://www.ups.com/us/en/Home.page and choose ship FROM zip code 80026.
For shipping to PO Boxes or APO/FPO addresses please contact customer service at (303) 530-3035 or email@example.com
What is your policy on free shipping for orders over $99?
We offer free shipping within the continental U.S. on retail orders over $99. Crashpads are excluded from this offer due to their size and associated shipping fees - we offer a flat shipping rate of $35 per pad to ship within the continental U.S.
What forms of payment do you accept?
We accept two forms of payment on our website: PayPal and Credit Card.
We accept Mastercard, Visa, Discover, and American Express credit cards. All of our credit card transactions are processed via encrypted SSL secured methods. We never see your full card number and we do not keep record of your card information. When you place your order, your card is pre-approved and your card issuer may place a hold on the funds in your account at their discretion. Your card will only be charged when the order ships and only for the items that ship.
We are proud of the quality of our products. We would like to be able to accept anything that does not satisfy you, but the truth is we cannot always do that. The merchandise must be in new condition and still have all the tags and/or instructions attached. We accept returns of unused, like-new products only within 30 days of receipt. For warranty replacement inquiries, please email firstname.lastname@example.org.
How do I return or exchange something?
Place the product back in the box with a copy of the packing slip and a note explaining the reason for the return. If you wish to exchange it for a different product please include the item, size, style or color you prefer to have. If the price is more expensive you will be contacted for your credit card information or you can include that in the return as well. Then ship your return to our Return Address listed below.
We recommend using UPS, USPS or FedEx for return shipments and choosing pertinent tracking and/or insurance options. Trango cannot be held responsible for returned items that do not reach our facility.
What if I ordered the wrong size shoe?
Size Exchanges: Hopefully we can help you get the right size on your first try. If you do need to make an exchange, though, we will pay the shipping cost for one size exchange. You can also order multiple pairs and we will cover the return shipping for the pair(s) you send back.Contact Us to facilitate this process.
How long until I receive my refund?
Refunds to your credit card or PayPal account will be processed within 1 week of receipt of your return. Please be aware that your credit card issuer or PayPal may delay the availability of your funds at their discretion.
How do you handle Warranty Claims?
Warranties are handled on a case by case basis. Please contact email@example.com or (303) 530-3035 with your specific issue for review.
What is Trango’s Return Address?
Attn: Warranty/Returns Dept.
1215 Distel Dr.
Lafayette, CO 80026
Trango values its customers and respects their privacy. We collect customer information in an effort to improve our customers' shopping experience and to communicate with our customers about our products, services, contests and promotions. We recognize that we must maintain and use customer information responsibly. We do not sell or rent customer information to third parties.
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